Payment Methods

💳 PAYMENT METHODS

Last Updated: November 11, 2025

FOCUS DIGITAL LLC - GIONETTO

1209 Mountain Road Pl NE, Suite R
Albuquerque, NM 87110, USA
Email: support@gionetto.com
EIN: 98-1875872
LLC Registration: 0008041412

🌍 International Seller: USA-based company accepting secure payments worldwide

Table of Contents

  1. Accepted Payment Methods
  2. Payment Security & Protection
  3. Payment Processing
  4. Billing & Invoicing
  5. Payment Issues & Troubleshooting
  6. Refunds & Credits
  7. Fraud Prevention
  8. Currency & Conversion
  9. Frequently Asked Questions
  10. Contact & Support

1. ACCEPTED PAYMENT METHODS

✓ We Accept Multiple Payment Methods:
All payments are processed securely through Shopify Payments

1.1 Credit Cards

Card Type Accepted Processing Time Fees
🇻 Visa ✓ YES Instant None (included in price)
💳 Mastercard ✓ YES Instant None (included in price)
🔵 American Express ✓ YES Instant None (included in price)
💎 Discover ✓ YES Instant None (included in price)

1.2 Debit Cards

✓ Debit cards are accepted (with Visa or Mastercard logo)

  • ✓ Processed same as credit cards
  • ✓ Instant authorization
  • ✓ No additional fees

1.3 Digital Wallets (Coming Soon)

We are exploring support for:

  • 📱 Apple Pay
  • 📱 Google Pay
  • 📱 PayPal

Note: For inquiries about specific payment methods, email support@gionetto.com

2. PAYMENT SECURITY & PROTECTION

2.1 Security Standards

✓ Your Payment is Safe:
All payment processing is handled by Shopify Payments, an industry-leading payment processor.

2.2 Security Technologies

  • 🔐 SSL/TLS Encryption: All payment data encrypted in transit
  • 🛡️ PCI DSS Compliance: Level 1 certified payment processing
  • 🔒 Tokenization: Credit card data never stored on our servers
  • ✅ 3D Secure: Additional verification for high-value transactions
  • 🛡️ Fraud Detection: Automatic fraud monitoring systems

2.3 Your Card Information

⚠️ Important: Gionetto does NOT store your credit card information. All payment processing is handled securely by Shopify Payments.

3. PAYMENT PROCESSING

3.1 Payment Authorization

When you place an order:

  1. ✓ Payment information is submitted securely
  2. ✓ Payment processor authorizes the transaction
  3. ✓ Funds are authorized (may show as pending)
  4. ✓ Order confirmation email is sent to you

3.2 Payment Settlement

Stage Timeline Description
Authorized Immediately Payment approved by bank/card issuer
Captured 1-2 business days Funds officially charged to your account
Settled 3-5 business days Funds transferred to our bank account

3.3 Amount Charged

Charge Component Amount When Charged
Product Price As listed At checkout
Applicable Taxes Calculated At checkout
Shipping Costs As shown At checkout
TOTAL Product + Tax + Shipping All at once

4. BILLING & INVOICING

4.1 Order Invoice

You receive an invoice containing:

  • 📄 Order number and date
  • 💰 Itemized product list with prices
  • 🧮 Tax breakdown
  • 🚚 Shipping cost
  • 💳 Total amount charged
  • 📍 Billing address
  • 📦 Delivery address

4.2 Invoice Delivery

Your invoice is sent via email:

  • ✓ Initial Invoice: Sent immediately after order confirmation
  • ✓ Location: Sent to email on order
  • ✓ Also Available: In your account dashboard (if registered)

4.3 Billing Address Changes

⚠️ Important: Payment is tied to the billing address you provided. Changing the billing address AFTER payment may result in transaction issues or payment reversal.

5. PAYMENT ISSUES & TROUBLESHOOTING

5.1 Payment Declined

If your payment is declined:

  • ❌ Your order is NOT processed
  • ❌ Your credit card is NOT charged
  • ✓ You'll receive an error message explaining why
  • ✓ You can try again with corrected information

5.2 Common Decline Reasons

Reason Solution
Insufficient funds Ensure your account has sufficient balance
Incorrect card details Verify card number, CVV, expiration date
Expired card Use a non-expired card
Address mismatch Verify billing address matches card
Fraud flag Contact your card issuer to authorize
3D Secure required Complete 3D Secure authentication

5.3 Still Having Issues?

Contact us:

  • 📧 Email: support@gionetto.com
  • ⏰ Response: Within 2-3 business hours
  • 📝 Include: Order number + Payment error message

6. REFUNDS & CREDITS

6.1 Refund Processing

If you're eligible for a refund:

  • ✓ Refund is issued to original payment method
  • ✓ Processing time: Up to 30 days from approval
  • ✓ Credit card refunds: 3-5 business days to appear
  • ✓ Debit card refunds: 5-7 business days to appear

6.2 Store Credit

For certain situations, we may offer store credit instead of cash refund. Store credit:

  • 💳 Can be used for future purchases
  • ✓ Equivalent to refund amount
  • ⚠️ Non-transferable and non-refundable

6.3 For Complete Refund Information

Please see our Refund & Returns Policy

7. FRAUD PREVENTION

7.1 Security Measures

We protect against fraud by:

  • 🔍 Monitoring suspicious transaction patterns
  • ✓ Verifying address information
  • ✓ Using 3D Secure verification
  • ✓ Checking for duplicate orders
  • ✓ Flagging unusual geographic patterns

7.2 If Fraud is Detected

If we suspect fraud, we may:

  • 📧 Contact you to verify the order
  • ⏸️ Place hold on order processing
  • ❌ Cancel the order to protect you
  • 💰 Issue a refund immediately

7.3 Reporting Fraudulent Charges

If you see charges you don't recognize:

  1. 📧 Contact support@gionetto.com IMMEDIATELY
  2. 📞 Contact your bank or card issuer
  3. 🛡️ File a fraud dispute with your financial institution

8. CURRENCY & CONVERSION

8.1 Currency Used

Gionetto operates in USD (US Dollars)

  • 💵 All prices displayed in USD
  • 💵 All payments charged in USD
  • 💵 Total shown at checkout in USD

8.2 International Payments

If you're paying from a different country:

  • 💱 Your card issuer handles currency conversion
  • 💱 Conversion rate set by your bank/card
  • 💱 Conversion fee may apply (set by your bank)
  • ⚠️ Final charge in your local currency depends on bank's rate

8.3 Exchange Rates

Note: Gionetto does NOT set exchange rates. Your bank determines the conversion rate and charges at the time of transaction.

9. FREQUENTLY ASKED QUESTIONS

Q: Are my payments safe?

A: Yes, absolutely. We use Shopify Payments with PCI DSS Level 1 certification and SSL/TLS encryption for maximum security.

Q: Does Gionetto store my credit card information?

A: No. Gionetto does NOT store credit card data. All payment processing is handled securely by Shopify Payments.

Q: What if my payment is declined?

A: Your order is not processed. You'll receive an error message. Try again with verified information or contact your card issuer.

Q: Can I use a prepaid card?

A: Yes, prepaid cards are accepted. They work like regular credit cards with your payment processor.

Q: How long until funds are charged?

A: Funds are authorized immediately. Actual charge appears in 1-3 business days, depending on your bank.

Q: Can I pay with multiple cards?

A: No, each order must be paid with a single payment method. However, you can place multiple orders with different cards.

Q: Do you offer payment plans or installments?

A: Currently, we require payment in full at checkout. Contact support@gionetto.com for special requests.

Q: What if I see a charge I don't recognize?

A: Contact support@gionetto.com immediately and also notify your bank to file a fraud dispute.

10. CONTACT & SUPPORT

Payment Questions or Issues?

Email: support@gionetto.com
Response Time: Within 2-3 business hours
Business Hours: Monday-Friday, 09:00-18:00 EST

Please include:
• Order number
• Payment error message (if applicable)
• Description of issue

Related Information

© 2025 FOCUS DIGITAL LLC - GIONETTO. All Rights Reserved.
1209 Mountain Road Pl NE, Suite R | Albuquerque, NM 87110, USA
EIN: 98-1875872 | LLC: 0008041412
Email: support@gionetto.com

This Payment Methods page is effective from November 11, 2025 and was last updated on November 11, 2025.

Thank you for shopping at Gionetto safely! 🛍️