Last Updated: 20 December 2025
Effective Date: 20 December 2025
Brand/Store Name: Gionetto
Website: https://gionetto.com
Operated by (Legal Entity): FOCUS DIGITAL LLC
Business Address: 1209 Mountain Road Pl NE, Suite R, Albuquerque, NM 87110, United States
Customer Service Email: support@gionetto.com
Business Hours: Monday–Friday, 09:00–18:00 GMT
Response Time: Within 2–3 business hours during business days
📍 International Shipping Notice:
Gionetto is operated by FOCUS DIGITAL LLC, a US-based company located in New Mexico, United States. We serve customers in the United Kingdom through our international fulfillment network. Products are shipped internationally from our distribution centres, and this return policy applies to all UK orders in full compliance with UK consumer protection laws.
At Gionetto, your complete satisfaction is our top priority. We are committed to providing a transparent, fair, and customer-friendly return and exchange policy for all customers in the United Kingdom. If you are not completely satisfied with your purchase for any reason, you can return it for a full refund or exchange it for a different item, subject to the conditions outlined in this policy.
We offer:
This policy is in addition to your statutory rights under UK law, which cannot be excluded or limited.
Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, you have the following legal rights when shopping with us:
You have the legal right to cancel your order within 14 days of receiving your goods, for any reason, without needing to provide justification. This is known as your "cooling-off period" or "right to cancel."
The 14-day period begins:
To exercise your right to cancel, you must inform us of your decision within 14 days by contacting support@gionetto.com.
If you cancel your order within the 14-day cooling-off period, you are entitled to a full refund of the price you paid for the goods, including standard delivery costs (if applicable).
We will process your refund within 14 days of receiving the returned goods or proof of return (whichever is earlier).
Under the Consumer Rights Act 2015, if goods are faulty, not as described, or not fit for purpose, you have the right to:
Important: These rights apply in addition to our standard return policy and do not affect your statutory rights.
Under UK law, the following items are excluded from the 14-day cooling-off period:
These exclusions do not apply to faulty, defective, or mis-described items, which are always eligible for return under the Consumer Rights Act 2015.
We offer a 14-day return window for all orders delivered to the United Kingdom. The 14-day period begins on the date your package is delivered to you.
To be eligible for a return, you must:
After 14 days from delivery, standard returns will not be accepted. However, your statutory rights for faulty or defective goods remain unaffected.
To qualify for a full refund or exchange, returned items must meet ALL of the following conditions:
⚠️ Important: We reserve the right to inspect all returned items. Returns that do not meet these conditions may be rejected or subject to a partial refund. Rejected returns will be returned to you at your expense, and you will be notified by email before any action is taken.
Note: These conditions do not apply to faulty, defective, damaged, or incorrectly supplied items, which are covered under Section 9 of this policy.
Return Shipping Cost: FREE
We provide a prepaid return label for all eligible returns from the United Kingdom. You will not pay any return shipping costs when using our prepaid label.
Restocking Fee: £0.00
We do not charge any restocking fees, inspection fees, handling fees, or administrative charges for eligible returns.
No Hidden Charges:
Your refund will be the full original purchase price you paid for the item(s). Please note:
✅ We accept direct exchanges! If you need a different size, colour, or style, we offer two convenient options:
We will send you the replacement item as soon as we receive your return, ensuring minimal delay.
How it works:
Exchange Conditions:
If you prefer, you can return the original item for a full refund and place a new order for the desired item.
How it works:
Note: This option may take longer, as you will need to wait for the refund to be processed before placing a new order.
⚠️ Important: Exchanges are only available within the 14-day return window. After 14 days, you may still return faulty or defective items under your statutory rights (Section 3).
To start a return or exchange, follow these simple steps:
Email support@gionetto.com within 14 days of receiving your order. Please include:
We will email you a prepaid return label within 1–2 business days, along with:
Pack the item(s) securely in the original packaging or a suitable alternative. Ensure:
Print the prepaid return label we sent you and securely attach it to the outside of the package. Do not cover or obscure the barcode or tracking number.
Drop off the package at the designated carrier location specified on the return label (e.g., Royal Mail, DHL, Parcelforce, or other carrier).
⚠️ Important: Please obtain a receipt or proof of postage from the carrier. This will serve as proof that you have returned the item in case of any issues.
Use the tracking number provided on the return label to monitor your return shipment. You can also contact us at support@gionetto.com for updates.
Do not send returns to our business address in the United States without prior authorisation.
Always wait to receive your prepaid return label and specific instructions from us before sending any items back. The return address will be provided on the label we send you. Unauthorised returns sent to our US address will not be accepted and will be returned to you at your expense.
If you receive a damaged, defective, faulty, or incorrect item, we will replace it or issue a full refund at no cost to you. This is in addition to your statutory rights under the Consumer Rights Act 2015.
FREE. We will provide a prepaid return label, and you will not pay any return shipping costs.
Under the Consumer Rights Act 2015, you have extended rights for faulty or defective items:
Note: Damaged or defective items do not need to meet the standard return conditions outlined in Section 5.
Once we receive your returned item, we will process your refund as follows:
| Stage | Timeframe |
|---|---|
| Return Shipping | 1–3 business days for the return to reach our facility |
| Inspection & Verification | 1–2 business days to inspect and verify the item |
| Refund Processing | 7–10 business days to process the refund |
| Bank Transfer | 3–5 business days for your bank to credit your account |
| Total Time | 10–17 business days from the date we receive your return |
Refund Method: Refunds are issued to your original payment method. Your bank or card issuer may take additional time to process the credit.
Refund Confirmation: You will receive an email confirmation once your refund has been processed. Please allow 3–5 business days for the refund to appear in your account.
⚠️ Legal Requirement: Under the Consumer Contracts Regulations 2013, we are required to process your refund within 14 days of receiving the returned goods or proof of return (whichever is earlier). We aim to meet or exceed this requirement.
Refunds are issued to your original payment method as follows:
Note: We cannot issue refunds to a different payment method or account than the one used for the original purchase.
The following items are NOT eligible for return under our standard return policy:
⚠️ Important: These exclusions do not apply to faulty, defective, damaged, or mis-described items, which are always eligible for return under the Consumer Rights Act 2015 and your statutory rights.
We issue full refunds for all eligible returns. However, partial refunds may be issued in the following circumstances:
Note: If a partial refund is necessary, we will contact you by email before processing the refund to explain the deduction and provide you with the option to have the item returned to you instead.
If your return package is lost or damaged in transit:
⚠️ Important: Always obtain proof of postage or a receipt when dropping off your return. This will serve as evidence that you returned the item.
You have the right to cancel your order at any time before it is dispatched.
Refund for Cancelled Orders: Full refund to your original payment method within 5–7 business days.
Sale and discounted items are eligible for return and exchange under the same conditions as regular-priced items, unless clearly marked as "Final Sale" or "Clearance" at checkout.
Refund Amount: Refunds are issued at the sale price paid, not the original price.
Final Sale Items: Items marked as "Final Sale" or "Clearance" are not eligible for return or exchange, except in cases of faulty, defective, or mis-described items (which are always covered under your statutory rights).
⚠️ IMPORTANT: Do not send returns without authorisation.
When you initiate a return or exchange, we will provide you with a prepaid return label that includes the correct return address. The return address may vary depending on your location and the type of return.
Do not send returns to our business address without prior authorisation or a prepaid return label. Unauthorised returns will not be accepted and will be returned to you at your expense.
Our Business Address (for correspondence only):
Gionetto Returns
FOCUS DIGITAL LLC
1209 Mountain Road Pl NE, Suite R
Albuquerque, NM 87110
United States
Always use the prepaid return label we provide. The return address on the label may differ from our business address.
If you have any issues with your order or refund, please contact us first at support@gionetto.com so we can resolve the matter quickly and fairly.
⚠️ Chargeback Warning:
If you dispute a charge with your bank or credit card issuer (chargeback) instead of contacting us first, this may result in:
We are committed to resolving all issues fairly and promptly. Please give us the opportunity to help you before initiating a chargeback.
For questions about our Return, Exchange & Refund Policy, or to initiate a return or exchange, please contact us:
Email: support@gionetto.com
Business Hours: Monday–Friday, 09:00–18:00 GMT
Response Time: Within 2–3 business hours during business days
Weekend/Holiday Response: Next business day
Please include in your email:
We reserve the right to modify this Return, Exchange & Refund Policy at any time to reflect changes in our business practices, legal requirements, or industry standards.
Changes will be effective immediately upon posting to the website. The "Last Updated" date at the top of this policy will be revised to reflect the date of the most recent changes.
Your continued use of the website and placement of orders after changes are posted constitutes your acceptance of the modified policy. We encourage you to review this policy periodically.
Your statutory rights under UK law are not affected by any changes to this policy.
This Return, Exchange & Refund Policy is governed by and construed in accordance with the laws of England and Wales, including:
Any disputes arising from this policy or your purchase will be subject to the exclusive jurisdiction of the courts of England and Wales.
Your statutory rights as a consumer are not affected by this clause.
For more information about our policies and practices, please review:
Quick Reference Guide:
| Your Right | Details |
|---|---|
| 14-Day Return Window | Return any item within 14 days of delivery for any reason |
| Free Return Shipping | We provide prepaid return labels at no cost to you |
| Direct Exchanges | Exchange for different size, colour, or style with free shipping both ways |
| Full Refunds | Receive full refund of purchase price (excluding original shipping) |
| No Restocking Fees | We do not charge any restocking or handling fees |
| Faulty Items Protection | Extended rights up to 6 years for defective goods |
| Refund Timeline | 10–17 business days from when we receive your return |
| Consumer Rights Act 2015 | Full statutory protection under UK law |
© 2025 FOCUS DIGITAL LLC - Gionetto. All Rights Reserved.
