FAQ
FAQ – Gionetto
1. Do you ship to the United Kingdom?
Yes. Gionetto offers free standard shipping to all addresses within the United Kingdom.
Orders are processed within 1–2 business days, and delivery takes approximately 5–12 business days.
2. How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number and link.
Please allow up to 2–4 business days for the tracking information to update in the courier’s system.
3. How do I request a return or exchange?
You may request a return within 30 days of receiving your order by emailing support@gionetto.com
All returns within the UK are free of charge, and our support team will send you a prepaid return label with full instructions.
4. When will I receive my refund?
Refunds are processed to your original payment method within 14 business days after we receive and inspect the returned item.
You’ll receive an automatic confirmation email once your refund has been completed.
5. Can I exchange an item for a different size or colour?
Yes. Exchanges are available for the same product in a different size or colour.
Simply mention your preferred option in your return email. If it’s out of stock, a refund will be issued instead.
6. What should I do if I receive a damaged or incorrect item?
Please contact support@gionetto.com within 30 days of delivery.
Include your order number and clear photos of the issue — we’ll arrange a free replacement or full refund immediately.
7. What payment methods do you accept?
We accept all major payment options, including:
Visa, Mastercard, Discover, American Express, PayPal, Apple Pay, Google Pay, Amazon Pay, and Shop Pay.
All transactions are SSL-encrypted and processed through PCI-compliant gateways for maximum security.
8. Are your products true to size?
Yes, our pieces follow standard European sizing.
We recommend consulting our Size Guide on each product page for precise measurements and fit recommendations.
9. Where are Gionetto products made?
Our products are crafted through trusted international manufacturing partners that meet strict quality and ethical standards.
Each item undergoes detailed inspection to ensure the Gionetto signature of timeless craftsmanship and comfort.
10. Do I have to pay customs or import fees when ordering from the UK?
No. All orders delivered within the United Kingdom include all necessary import and shipping costs —
you will not be charged additional duties upon delivery.
11. How can I contact customer service?
You can reach our customer service team via:
Email: support@gionetto.com
WhatsApp: +55 21 98570-5446
Our team is available Monday to Friday, 9:00 a.m. – 6:00 p.m. (Brasília Time, GMT-3) and responds within 24 business hours.
12. Is my personal information secure?
Absolutely. All personal data is processed in compliance with the UK GDPR and the Data Protection Act 2018.
We never sell or share your information — your privacy and security are at the core of our values.