Privacy Policy

Privacy Policy – Gionetto

Last updated: September 16, 2025

At Gionetto (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share your personal data when you visit gionetto.com, make a purchase, or otherwise interact with our Services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal data:

  • Identity Information: name, billing address, shipping address, phone number, email address.

  • Payment Information: payment details processed securely via third-party providers (we do not store full credit card details).

  • Order Information: products purchased, order history, delivery preferences.

  • Technical Information: IP address, browser type, device information, cookies, and usage data.

  • Marketing & Communication Preferences: your subscription choices, consents, and interactions with our emails or ads.

2. How We Use Your Information

We process your data for purposes including:

  • To process and deliver your orders.

  • To communicate with you about your orders, returns, and customer service inquiries.

  • To manage your account, if applicable.

  • To improve our website, products, and services.

  • To personalize your shopping experience and marketing communications (if you opt-in).

  • To comply with legal obligations (e.g., tax and accounting laws).

3. Legal Basis for Processing

For customers in the United Kingdom, we rely on the following lawful bases under the UK GDPR:

  • Contractual necessity: to fulfill your purchase and deliver products.

  • Legal obligation: to comply with laws and regulations.

  • Legitimate interests: to improve our services and prevent fraud.

  • Consent: for sending marketing emails or using non-essential cookies.

4. Privacy Rights by Region

United Kingdom

  • Right to access, rectify, erase, restrict processing, portability, and object to processing.

  • Right to lodge a complaint with the Information Commissioner’s Office (ICO).

United States (including CCPA – California)

  • Right to know what personal data we collect.

  • Right to request deletion of your data.

  • Right to opt out of data sales (we do not sell your data).

  • Right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us at support@gionetto.com.

5. Sharing of Information

We share personal data only with trusted third parties necessary to operate our business, including:

  • Payment processors.

  • Shipping and logistics partners (for order delivery).

  • IT and hosting providers (for website operation).

  • Marketing and analytics providers (if you have consented).

We never sell your personal data.

6. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy:

  • Order data: typically retained for 6 years for legal, accounting, and tax compliance.

  • Marketing data: retained until you unsubscribe or withdraw consent.

  • Cookies and technical data: stored according to their expiration periods or until you clear them.

7. Cookies

We use cookies and similar technologies to:

  • Enable core website functions (shopping cart, checkout).

  • Understand usage and improve performance.

  • Deliver personalized marketing (if you consent).

You can manage or disable cookies in your browser settings.
Non-essential cookies will only be activated with your consent.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no system is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website is not directed to children under 16 years of age, and we do not knowingly collect personal data from them.
If we become aware of such collection, we will delete the data promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
Significant changes may be communicated by email if you are a registered customer.

Information about the company

Website name: Gionetto

Email: support@gionetto.com

Phone: +1 (505) 903-7350

Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States

Customer service: Our customer service is available from Monday to Friday, 9:00 a.m. to 6:00 p.m.

Response time: Customer service will respond within 24 hours on business days.