Shipping Policy

Shipping & Delivery – Gionetto

Order Processing

All orders are processed within 1–2 business days after payment confirmation. During this time, our team carefully prepares and packages your items to ensure safe and secure delivery.

Order Confirmation & Tracking

  • Once your order is placed, you will receive an order confirmation email. Please check your spam/junk folder if it does not appear in your inbox.

  • When your order has been shipped, you will receive a shipping confirmation email with a tracking number and link to monitor your shipment.

  • Please allow up to 2–4 business days for tracking information to update in the courier’s system.

Delivery Times & Costs

We currently provide Free Standard Shipping to all addresses in the United States and the United Kingdom.

Region Shipping Method Estimated Delivery Time Cost
United States Standard Shipping 7–15 business days Free Shipping
United Kingdom Standard Shipping 7–15 business days Free Shipping

Important Notice: Delivery times are estimates and may vary due to courier performance, customs clearance, local regulations, holidays, or peak seasonal demand.

Shipping Restrictions

Currently, Gionetto ships only to addresses in the United States and the United Kingdom.

Address Corrections

If you notice an error in your shipping address, please contact us immediately with the subject line “URGENT – Address Correction” so we can attempt to update it before dispatch.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our customer service team immediately. We will investigate the issue with the courier and assist you in resolving it as quickly as possible.

Where Do Orders Ship From? (Transparency & Logistics)

Orders are shipped from our logistics partners’ facilities located in the United States and the United Kingdom.
Some products may be fulfilled from our regional warehouses to ensure faster delivery.

Information about the company

Email: support@gionetto.com
Phone: +1 (505) 903-7350
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
Customer service: Monday to Friday, 9:00 a.m. to 6:00 p.m.
Response time: Customer service will respond within 24 hours on business days