Terms & Conditions
GIONETTO – Terms & Conditions
Last updated: October 10, 2025
This website is operated by GIONETTO. Throughout the site, the terms “we”, “us”, and “our” refer to Gionetto.
By accessing our website and/or purchasing something from us, you agree to be bound by these Terms & Conditions (“Terms”).
If you do not agree to these Terms, you may not use our Services.
ARTICLE 1 – DEFINITIONS
Consumer: the natural person not acting for purposes related to a trade, business or profession who enters into a contract with Gionetto.
Cooling-off period: the period within which the consumer may exercise the right to cancel under the UK Consumer Contracts Regulations.
Distance contract: a contract concluded without the simultaneous physical presence of Gionetto and the consumer, using remote communication means.
Durable medium: any tool that allows the consumer to store information for future reference (e.g. email).
Right of withdrawal: the consumer’s right to cancel a contract within the cooling-off period.
Standard Shipping: Gionetto’s free shipping method available for UK customers, with estimated delivery times of 7–15 business days.
ARTICLE 2 – BUSINESS INFORMATION
Website name: GIONETTO
Registered in Brazil under CNPJ: 58.042.670/0001-50
Business address: Rua Vereador Jansen Muller, 425 – Cachambi, Rio de Janeiro – Brazil | CEP: 20785-240
Email: support@gionetto.com
WhatsApp: +55 21 98570-5446
Customer service hours: Monday to Friday, 9:00 a.m. – 6:00 p.m. (Brasília Time, GMT-3)
Average response time: within 24 business hours
Gionetto operates internationally. All orders placed on this website are fulfilled and shipped to the United Kingdom from our international partner warehouses.
ARTICLE 3 – APPLICABILITY
These Terms apply to every offer made by Gionetto and to every distance contract concluded between Gionetto and a consumer residing in the United Kingdom.
Before completing any order, these Terms will be made available to the consumer on our website.
ARTICLE 4 – THE OFFER
All product offers on gionetto.com are non-binding and may be updated or withdrawn at any time.
Descriptions and images are intended to be accurate; however, slight variations in colour, size or texture may occur.
Obvious errors or omissions, including pricing mistakes, do not create binding obligations for Gionetto.
Each offer clearly indicates the total price, shipping method, applicable taxes or duties, and the consumer’s rights.
ARTICLE 5 – THE AGREEMENT
The contract is formed when the consumer completes the checkout process and full payment is received.
A confirmation email is sent immediately after payment. Final acceptance occurs when the order is dispatched.
Gionetto reserves the right to refuse or cancel an order in cases of suspected fraud, incorrect information, or stock unavailability.
Ownership and risk in the products transfer to the consumer upon delivery to the address provided at checkout.
ARTICLE 6 – RIGHT OF WITHDRAWAL
Under the UK Consumer Contracts Regulations 2013, consumers have the right to cancel their purchase within 30 days of receiving their order.
Items must be unused (or only tried on), and returned in their original condition and packaging where possible.
To exercise this right, consumers must contact Gionetto by email within the 30-day period.
Returned items must be shipped back within 14 days of notifying withdrawal.
ARTICLE 7 – COSTS OF RETURN
All returns from the United Kingdom are free of charge.
Gionetto covers the return shipping label and instructions, which will be provided by our support team.
ARTICLE 8 – REFUNDS
Refunds are processed to the original payment method within 14 days after receipt and inspection of the returned item.
Depending on the payment provider, additional processing time may apply before funds appear in the customer’s account.
Accepted payment methods include: Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay, Amazon Pay, and Shop Pay.
ARTICLE 9 – PRICE & PAYMENT
All prices are displayed in GBP (£) and include applicable VAT where relevant.
Customs duties or import taxes (if any) are the responsibility of the consumer and depend on local regulations.
Payments must be made in full at checkout using one of the available payment methods.
ARTICLE 10 – DELIVERY & SHIPPING
Gionetto provides Free Standard Shipping (7–15 business days) for all UK orders.
Orders are processed within 1–2 business days before dispatch.
Delivery times are estimates and may vary due to customs checks, courier delays, holidays, or force-majeure events.
Tracking information is provided once the order has been dispatched.
ARTICLE 11 – CONFORMITY & WARRANTY
Gionetto guarantees that products conform to their descriptions and are fit for normal, intended use.
This warranty covers manufacturing defects only and does not extend to damage caused by misuse, accidents, or unauthorised repairs.
If an item arrives defective or incorrect, customers must notify Gionetto within 14 days of receipt for resolution or replacement.
ARTICLE 12 – COMPLAINTS PROCEDURE
Complaints must be submitted clearly by email to support@gionetto.com within a reasonable period after discovery.
Gionetto will acknowledge receipt and respond within 30 days.
If more time is required, the customer will be informed of an expected resolution timeframe.
ARTICLE 13 – LIMITATION OF LIABILITY
To the maximum extent permitted by UK law, Gionetto is not liable for indirect or consequential losses, including lost profits or data.
Our liability shall not exceed the total amount paid for the specific product giving rise to the claim.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any statutory consumer rights under UK law.
ARTICLE 14 – GOVERNING LAW & JURISDICTION
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Consumers residing in the UK retain all rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
Nothing in these Terms limits your statutory consumer rights.
ARTICLE 15 – CHANGES TO THESE TERMS
Gionetto reserves the right to modify these Terms at any time by posting an updated version on gionetto.com.
Continued use of the website or placing an order after such updates constitutes acceptance of the revised Terms.
Note: Gionetto operates as an international e-commerce brand based in Brazil, shipping directly to the United Kingdom.
All transactions are subject to UK consumer protection laws.