Last Updated: 20 December 2025
Welcome to Gionetto's Frequently Asked Questions page. We've compiled answers to the most common questions about our products, ordering, shipping, returns, and policies. If you can't find the answer you're looking for, please contact our customer support team at support@gionetto.com.
Placing an order is simple:
We accept the following secure payment methods:
All payments are processed securely through our PCI-DSS compliant payment processors. We do not store your full payment card details.
Absolutely. Your security is our priority:
Yes, but you must act quickly. Contact us at support@gionetto.com immediately with your order number. If your order has not yet been dispatched, we can modify or cancel it and issue a full refund. Once dispatched, you'll need to follow our standard return process.
Yes. You will receive an order confirmation email immediately after placing your order. This email includes your order number, items purchased, shipping address, and payment summary. If you don't receive this email within 15 minutes, please check your spam folder or contact us at support@gionetto.com.
Currently, we do not offer gift wrapping services. However, we can include a gift message with your order. Please add your message in the "Order Notes" section during checkout, or contact us at support@gionetto.com after placing your order.
We ship to the United Kingdom and select international destinations. Shipping availability and costs are calculated automatically at checkout based on your delivery address.
Shipping costs vary based on your location, order value, and selected shipping method. You can view the exact shipping cost at checkout before completing your order. We frequently offer free shipping promotions—check our homepage for current offers.
Delivery times vary based on your location and selected shipping method:
Please note: These are estimated delivery times. Actual delivery may vary due to carrier delays, customs processing (for international orders), or other factors beyond our control.
Yes! We offer free standard shipping on orders over a certain value. The minimum order value for free shipping is displayed at checkout and may vary based on promotions. Check our homepage for current free shipping offers.
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can also track your order by:
If your order is delayed beyond the estimated delivery time or appears to be lost, please contact us immediately at support@gionetto.com with your order number and tracking information. We will investigate with the carrier and arrange for a replacement or full refund if necessary.
If your order has not yet been dispatched, we may be able to update your delivery address. Contact us immediately at support@gionetto.com with your order number and new address. Once dispatched, we cannot change the delivery address.
Shipping to PO boxes and military addresses depends on the carrier and destination. Please contact us at support@gionetto.com before placing your order to confirm availability.
We offer a 14-day return window from the date of delivery. You can return any item for a full refund or exchange, provided it meets our return conditions (unworn, unused, with original tags attached). For full details, please review our Return, Exchange & Refund Policy.
To return an item:
No. We provide a free prepaid return label for all eligible returns from the United Kingdom. You will not pay any return shipping costs.
Yes! We offer direct exchanges for size, colour, or style. Contact us at support@gionetto.com within 14 days of delivery, and we will arrange for a replacement item to be sent to you. Both return shipping and replacement shipping are free.
Refunds are processed within 10–17 business days from the date we receive your return. The refund is issued to your original payment method. Please allow an additional 3–5 business days for your bank or card issuer to credit your account.
If you receive a damaged, defective, or incorrect item, please contact us at support@gionetto.com within 48 hours of delivery. Include your order number and clear photos of the issue. We will arrange for a replacement or full refund at no cost to you, including free return shipping.
Yes. Sale and discounted items are eligible for return and exchange under the same conditions as regular-priced items, unless clearly marked as "Final Sale" or "Clearance" at checkout. Refunds are issued at the sale price paid.
The following items are not eligible for return:
Note: Faulty, defective, or mis-described items are always eligible for return under your statutory rights.
Each product page includes a detailed size guide with measurements in centimetres and inches. We recommend measuring yourself and comparing your measurements to our size chart. If you're between sizes or unsure, please contact us at support@gionetto.com for personalised sizing advice.
Yes. Our products are designed to fit true to size based on standard UK sizing. However, fit preferences vary, so we recommend reviewing the size guide and product description for each item. If you're unsure, contact us for guidance.
We use premium, high-quality materials including genuine leather, stainless steel, mechanical watch movements, and durable fabrics. Detailed material information is provided on each product page. If you have specific material questions or concerns, please contact us at support@gionetto.com.
Water resistance varies by watch model. Please check the product description for specific water resistance ratings (e.g., 3 ATM, 5 ATM, 10 ATM). We recommend avoiding water exposure unless the watch is rated for water resistance. For detailed care instructions, contact us at support@gionetto.com.
To maintain the quality and appearance of your leather products:
For specific care instructions, refer to the product care label or contact us at support@gionetto.com.
We regularly restock popular items, but availability varies. If an item is out of stock, you can sign up for restock notifications on the product page, or contact us at support@gionetto.com to inquire about restock dates.
Currently, we do not offer custom or personalised items. However, we are always exploring new product options. If you have a specific request, please contact us at support@gionetto.com, and we'll do our best to assist you.
All prices on our website are displayed in British Pounds (GBP) unless otherwise stated. If you are shopping from outside the UK, your bank or payment provider may convert the amount to your local currency and may apply currency conversion fees.
Yes. All prices displayed on our website include UK VAT (Value Added Tax) where applicable. For international orders, VAT may be removed at checkout, and you may be responsible for import duties and taxes in your country.
For international orders, you may be responsible for customs duties, import taxes, and fees imposed by your country. These charges are not included in your order total and are the responsibility of the recipient. Please check with your local customs office for more information.
Yes! We regularly offer discounts, promotions, and exclusive offers. To stay updated:
Promo codes can be entered at checkout in the "Discount Code" field.
No. Only one promo code can be applied per order. If you have multiple codes, choose the one that offers the best discount.
Payment declines can occur for several reasons:
Please contact your bank or card issuer for more information. If the issue persists, try using a different payment method or contact us at support@gionetto.com.
No. You can checkout as a guest without creating an account. However, creating an account allows you to:
Click "Account" or "Sign Up" in the top right corner of our website, then enter your email address and create a password. You will receive a confirmation email to verify your account.
Click "Forgot Password" on the login page, enter your email address, and we will send you a password reset link. Follow the instructions in the email to create a new password.
Log into your account, go to "Account Settings," and update your personal information, email address, password, or saved addresses.
We take your privacy seriously. Your personal information is protected in accordance with our Privacy Policy, which complies with UK GDPR, Data Protection Act 2018, and other applicable data protection laws. We use SSL/TLS encryption, secure payment processing, and strict access controls to protect your data.
Yes. You have the right to request deletion of your account and personal data. Contact us at privacy@gionetto.com or support@gionetto.com with your request. Please note that we may need to retain certain information for legal or tax obligations (e.g., order history for 7 years).
We do not sell your personal information. We only share your information with trusted service providers (e.g., payment processors, shipping carriers, email service providers) who help us operate our business. For full details, please review our Privacy Policy.
You can reach our customer support team by:
For faster assistance, please include your order number and a detailed description of your enquiry.
To help us assist you quickly, please include:
Currently, we provide support primarily via email at support@gionetto.com. This allows us to provide detailed, accurate responses and maintain a record of our correspondence. We aim to respond within 2–3 business hours during business days.
Gionetto is operated by FOCUS DIGITAL LLC, a US-based company located at:
1209 Mountain Road Pl NE, Suite R
Albuquerque, NM 87110
United States
We serve customers in the United Kingdom and internationally through our online store and international fulfillment network.
Yes. We ship to select international destinations. Shipping availability and costs are calculated automatically at checkout based on your delivery address.
For international orders, you may be responsible for customs duties, import taxes, VAT, and other fees imposed by your country. These charges are not included in your order total and are the responsibility of the recipient. Please check with your local customs office for more information.
International delivery times vary by destination, typically 7–14 business days. Actual delivery may be delayed due to customs processing, carrier delays, or other factors beyond our control. You will receive a tracking number to monitor your shipment.
Yes. International orders are eligible for return under the same conditions as UK orders. We will provide a prepaid return label or reimburse return shipping costs (subject to our return policy). Please contact us at support@gionetto.com to initiate a return.
Yes. We offer digital gift cards that can be purchased on our website. Gift cards are delivered via email and can be redeemed at checkout.
Enter your gift card code in the "Gift Card or Discount Code" field at checkout. The gift card balance will be applied to your order total.
No. Gift cards are non-refundable and cannot be exchanged for cash. However, they do not expire and can be used for future purchases.
Please ensure you have entered the code correctly (codes are case-sensitive). If the issue persists, contact us at support@gionetto.com with your gift card code, and we will assist you.
Our Terms of Service can be found at /policies/terms-of-service. By using our website and placing an order, you agree to our Terms of Service.
Our Privacy Policy can be found at /policies/privacy-policy. It explains how we collect, use, store, and protect your personal information.
Our Return, Exchange & Refund Policy can be found at /policies/refund-policy. It outlines your rights and our procedures for returns, exchanges, and refunds.
Yes. We comply with all applicable UK consumer protection laws, including:
Your statutory rights are protected and cannot be excluded or limited by our policies.
If you can't find the answer to your question on this page, please don't hesitate to contact our customer support team. We're here to help!
Email: support@gionetto.com
Business Hours: Monday–Friday, 09:00–18:00 GMT
Response Time: Within 2–3 business hours during business hours
You can also visit our Contact Us page for more information.
© 2025 FOCUS DIGITAL LLC - Gionetto. All Rights Reserved.
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Each item is thoughtfully packaged and shipped with tracking.
The best designers for you, safe and reliable shipping.
Change your mind? No problem. Exchange within 14 days,
Quality in every piece, your purchase is our commitment.
Menswear Designed to Last
Menswear Designed to Last
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