Terms of Service

Terms of Service

Last Updated: 20 December 2025
Effective Date: 20 December 2025

1. Introduction & Agreement to Terms

Welcome to Gionetto. These Terms of Service ("Terms", "Terms of Service", "Agreement") govern your access to and use of our website, products, and services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.

1.1 About Us

Brand/Store Name: Gionetto
Website: https://gionetto.com
Operated by (Legal Entity): FOCUS DIGITAL LLC
Business Address: 1209 Mountain Road Pl NE, Suite R, Albuquerque, NM 87110, United States
Email: support@gionetto.com
EIN (Tax ID): 98-1875872
LLC Registration Number: 0008041412
State of Formation: New Mexico, United States
Business Hours: Monday–Friday, 09:00–18:00 GMT
Response Time: Within 2–3 business hours during business hours

1.2 Who May Use Our Services

You may use our services only if:

  • ✅ You are at least 18 years of age
  • ✅ If you are between 13-17 years old, you have parental or guardian consent
  • ✅ You are legally capable of entering into binding contracts
  • ✅ You are not prohibited from using our services under applicable law
  • ✅ You comply with these Terms and all applicable laws

⚠️ Important: Our services are not available to children under 13 years of age. We do not knowingly collect information from children under 13.

1.3 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms.

We will notify you of material changes by:

  • Updating the "Last Updated" date at the top of this page
  • Sending an email notification (if you have an account)
  • Displaying a prominent notice on our website

We encourage you to review these Terms periodically.

2. Your Account

2.1 Account Creation

To make a purchase or access certain features, you may need to create an account. When creating an account, you must:

  • ✅ Provide accurate, current, and complete information
  • ✅ Maintain and promptly update your account information
  • ✅ Keep your password secure and confidential
  • ✅ Not share your account with others
  • ✅ Notify us immediately of any unauthorized use of your account

2.2 Account Responsibility

You are responsible for:

  • All activities that occur under your account
  • Maintaining the security of your account and password
  • All purchases made using your account
  • Any content posted or actions taken using your account

We are not liable for any loss or damage arising from your failure to protect your account credentials.

2.3 Account Termination

By You: You may close your account at any time by contacting us at support@gionetto.com.

By Us: We reserve the right to suspend or terminate your account at any time, with or without notice, for:

  • Violation of these Terms
  • Fraudulent, abusive, or illegal activity
  • Chargebacks or payment disputes
  • Providing false or misleading information
  • Any other reason at our sole discretion

Upon termination, your right to use our services will immediately cease. We may delete your account data, subject to our data retention obligations.

3. Use of Our Services

3.1 Permitted Use

You may use our services only for lawful purposes and in accordance with these Terms. You agree to use our services in a manner consistent with all applicable laws and regulations.

3.2 Prohibited Activities

You agree NOT to:

  • ❌ Use our services for any illegal or unauthorized purpose
  • ❌ Violate any laws, regulations, or third-party rights
  • ❌ Transmit viruses, malware, or other harmful code
  • ❌ Attempt to gain unauthorized access to our systems or networks
  • ❌ Interfere with or disrupt our services or servers
  • ❌ Use automated systems (bots, scrapers, etc.) without our permission
  • ❌ Collect or harvest information about other users
  • ❌ Impersonate any person or entity
  • ❌ Post or transmit spam, advertising, or promotional materials
  • ❌ Engage in fraudulent activities or payment disputes
  • ❌ Resell or redistribute our products without authorization
  • ❌ Reverse engineer, decompile, or disassemble our services
  • ❌ Remove or modify any copyright, trademark, or proprietary notices
  • ❌ Use our services in any way that could damage our reputation

3.3 Consequences of Prohibited Use

If you engage in prohibited activities, we may:

  • Suspend or terminate your account immediately
  • Cancel your orders without refund
  • Report your activities to law enforcement
  • Take legal action to recover damages
  • Ban you from future use of our services

4. Products & Services

4.1 Product Information

We make every effort to display our products as accurately as possible, including:

  • Product descriptions
  • Images and photographs
  • Prices and availability
  • Specifications and features

However, we cannot guarantee that:

  • Product descriptions are completely accurate, current, or error-free
  • Images exactly represent the actual product color, size, or appearance
  • All products will be available at all times
  • Prices are free from errors or omissions

⚠️ Important: Product images are for illustrative purposes. Actual products may vary slightly in color, size, or appearance due to:

  • Monitor and screen settings
  • Lighting conditions in photographs
  • Manufacturing variations
  • Natural variations in materials

4.2 Product Availability

All products are subject to availability. We reserve the right to:

  • Limit quantities available for purchase
  • Discontinue products at any time
  • Refuse or cancel orders for out-of-stock items
  • Impose purchase limits per customer

If a product becomes unavailable after you place an order, we will notify you and offer a refund or substitute product.

4.3 Pricing

All prices are displayed in GBP (£) and include UK VAT where applicable.

We reserve the right to:

  • Change prices at any time without notice
  • Correct pricing errors on our website
  • Cancel orders placed at incorrect prices

Pricing Errors: If we discover a pricing error after you place an order, we will:

  1. Contact you to inform you of the error
  2. Give you the option to:
    • Cancel the order and receive a full refund
    • Purchase the product at the correct price

We are not obligated to honor incorrect prices.

4.4 Product Reviews

You may submit product reviews on our website. By submitting a review, you agree that:

  • Your review is based on your genuine experience with the product
  • Your review does not contain offensive, defamatory, or inappropriate content
  • Your review does not violate any laws or third-party rights
  • We may edit, remove, or refuse to publish your review at our discretion
  • We may use your review for marketing purposes

5. Orders & Purchases

5.1 Placing an Order

When you place an order, you are making an offer to purchase products from us. Your order is not confirmed until:

  1. You complete the checkout process
  2. We send you an order confirmation email
  3. We accept your order (at our discretion)

We reserve the right to refuse or cancel any order for any reason, including:

  • Product unavailability
  • Pricing or product information errors
  • Suspected fraud or unauthorized transactions
  • Violation of these Terms
  • Restrictions on quantities available for purchase
  • Issues with payment authorization

If we cancel your order after payment has been processed, we will issue a full refund.

5.2 Order Confirmation

Once your order is confirmed, you will receive an order confirmation email containing:

  • Order number
  • Items ordered
  • Order total (including shipping and taxes)
  • Billing and shipping addresses
  • Estimated delivery time

⚠️ Important: Please review your order confirmation carefully. If you notice any errors, contact us immediately at support@gionetto.com.

5.3 Payment

We accept the following payment methods:

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • PayPal
  • Apple Pay
  • Google Pay
  • Other payment methods as displayed at checkout

Payment Processing:

  • Payment is processed at the time you place your order
  • Payment information is processed securely by our PCI-DSS compliant payment processors
  • We do not store your full payment card details
  • You authorize us to charge your payment method for the total order amount

Payment Authorization:

By providing payment information, you represent and warrant that:

  • You are authorized to use the payment method
  • The payment information is accurate and current
  • You have sufficient funds or credit to complete the purchase
  • You will pay all charges incurred

5.4 Failed Payments

If your payment fails or is declined:

  • Your order will not be processed
  • We will notify you by email
  • You may attempt to place the order again with a different payment method
  • We are not responsible for any fees charged by your bank or payment provider

5.5 Order Modifications & Cancellations

Before Dispatch:

You may cancel or modify your order before it is dispatched by contacting us immediately at support@gionetto.com. We will make reasonable efforts to accommodate your request, but we cannot guarantee that changes can be made once an order is placed.

After Dispatch:

Once your order is dispatched, you cannot cancel or modify it. You may return the items after delivery in accordance with our Return & Refund Policy.

6. Shipping & Delivery

6.1 Shipping Policy

For complete information about shipping, delivery times, costs, and international shipping, please see our Shipping & Delivery Policy.

6.2 Delivery Times

Estimated delivery times are provided at checkout and in your order confirmation email. Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Weather conditions or natural disasters
  • Incorrect or incomplete delivery addresses
  • Circumstances beyond our reasonable control

6.3 Delivery Address

You are responsible for providing a complete and accurate delivery address. We are not responsible for:

  • Delivery failures due to incorrect addresses
  • Packages lost or stolen after successful delivery
  • Additional costs incurred due to address errors

6.4 Risk of Loss

Risk of loss and title for items purchased from us pass to you upon delivery to the shipping carrier. However, we will work with you to resolve any shipping issues, including lost or damaged packages.

7. Returns, Refunds & Exchanges

7.1 Return Policy

For complete information about returns, refunds, and exchanges, please see our Return, Exchange & Refund Policy.

7.2 Your Legal Rights (UK Customers)

If you are located in the United Kingdom, you have statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, including:

  • 14-day cooling-off period: Right to cancel your order within 14 days of delivery
  • Right to a refund: If you cancel within the cooling-off period
  • Right to repair, replacement, or refund: If goods are faulty, not as described, or not fit for purpose

These statutory rights are in addition to our standard return policy and cannot be excluded or limited.

7.3 Refund Processing

Refunds will be processed to your original payment method within the timeframes specified in our Return & Refund Policy. You are responsible for any fees charged by your bank or payment provider for receiving refunds.

8. Warranties & Disclaimers

8.1 Product Warranties

We warrant that products sold by us will:

  • Be of satisfactory quality
  • Be fit for their intended purpose
  • Match their description
  • Comply with applicable safety standards

This warranty is in addition to your statutory rights under UK consumer law.

8.2 Manufacturer Warranties

Some products may come with manufacturer warranties. These warranties are provided by the manufacturer, not by us. Please contact the manufacturer directly for warranty claims.

8.3 Disclaimer of Warranties (To the Extent Permitted by Law)

Subject to your statutory rights, our services and products are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied.

To the extent permitted by law, we disclaim all warranties, including but not limited to:

  • Implied warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy, reliability, or completeness of content
  • Uninterrupted or error-free operation

⚠️ Important: This disclaimer does not affect your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

8.4 Website Availability

We do not guarantee that:

  • Our website will be available at all times
  • Our website will be free from errors, viruses, or security vulnerabilities
  • Information on our website is accurate, complete, or current
  • Defects will be corrected

We reserve the right to suspend, withdraw, or modify our website at any time without notice.

9. Limitation of Liability

9.1 UK Consumer Rights

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Breach of your statutory rights under the Consumer Rights Act 2015
  • Any other liability that cannot be excluded or limited under UK law

9.2 Limitation of Liability (To the Extent Permitted by Law)

Subject to Section 9.1 above, we will not be liable for:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Loss of use or interruption of business
  • Cost of substitute goods or services
  • Damages arising from your use or inability to use our services
  • Damages arising from unauthorized access to your account
  • Damages arising from third-party content or services

Our total liability to you for any claims arising from your use of our services will not exceed the amount you paid to us in the 12 months preceding the claim.

9.3 Third-Party Services

We are not responsible for:

  • Actions or omissions of third-party service providers (shipping carriers, payment processors, etc.)
  • Content, products, or services provided by third parties
  • Third-party websites linked from our website

10. Indemnification

You agree to indemnify, defend, and hold harmless FOCUS DIGITAL LLC (Gionetto), its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any laws or third-party rights
  • Your content or information submitted to our services
  • Your fraudulent or illegal activities

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

11. Intellectual Property Rights

11.1 Our Intellectual Property

All content on our website, including but not limited to:

  • Text, graphics, logos, images, and photographs
  • Product descriptions and specifications
  • Software, code, and functionality
  • Trademarks, service marks, and trade names
  • Design, layout, and "look and feel"

is the property of FOCUS DIGITAL LLC (Gionetto) or our licensors and is protected by:

  • Copyright laws
  • Trademark laws
  • Other intellectual property laws

11.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

  • Access and use our website for personal, non-commercial purposes
  • View and print pages from our website for personal use

You may NOT:

  • ❌ Reproduce, distribute, or publicly display our content without permission
  • ❌ Modify, adapt, or create derivative works from our content
  • ❌ Use our content for commercial purposes
  • ❌ Remove or modify any copyright, trademark, or proprietary notices
  • ❌ Use our trademarks or logos without written permission

11.3 User Content

If you submit content to our website (reviews, comments, photos, etc.), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to:

  • Use, reproduce, modify, and display your content
  • Publish your content on our website and marketing materials
  • Sublicense your content to third parties

You represent and warrant that:

  • You own or have the right to submit the content
  • Your content does not violate any laws or third-party rights
  • Your content is not defamatory, offensive, or inappropriate

11.4 Copyright Infringement

If you believe that content on our website infringes your copyright, please contact us at support@gionetto.com with:

  • Description of the copyrighted work
  • Location of the infringing content on our website
  • Your contact information
  • Statement of good faith belief that use is not authorized
  • Statement that information is accurate and you are authorized to act
  • Your physical or electronic signature

12. Privacy & Data Protection

12.1 Privacy Policy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy.

By using our services, you consent to our collection and use of your personal information as described in our Privacy Policy.

12.2 Data Protection Compliance

We comply with:

  • UK GDPR (General Data Protection Regulation)
  • Data Protection Act 2018 (UK)
  • California Consumer Privacy Act (CCPA)
  • Other applicable data protection laws

12.3 Your Data Rights

You have rights regarding your personal data, including:

  • Right to access your data
  • Right to rectify inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

For more information, see our Privacy Policy.

13. Dispute Resolution

13.1 Informal Resolution

If you have a dispute with us, please contact us first at support@gionetto.com. We will make reasonable efforts to resolve the dispute informally.

13.2 Governing Law

These Terms are governed by and construed in accordance with:

  • For UK customers: The laws of England and Wales
  • For US customers: The laws of the State of New Mexico, United States

13.3 Jurisdiction

For UK customers:

Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Your statutory rights as a consumer are not affected by this clause. You may also bring proceedings in the courts of the country where you live.

For US customers:

Any disputes will be subject to the exclusive jurisdiction of the state and federal courts located in Bernalillo County, New Mexico, United States.

13.4 Alternative Dispute Resolution (UK Customers)

If you are a UK consumer and are not satisfied with how we handle your complaint, you may refer your complaint to:

Online Dispute Resolution Platform (ODR):
https://ec.europa.eu/consumers/odr

Alternative Dispute Resolution Provider:
We are not obligated to participate in alternative dispute resolution, but we may agree to do so on a case-by-case basis.

13.5 Class Action Waiver (US Customers)

To the extent permitted by law, you agree that any dispute will be resolved on an individual basis and not as a class action, consolidated action, or representative action.

14. Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

  • Acts of God (earthquakes, floods, storms, etc.)
  • War, terrorism, or civil unrest
  • Pandemics, epidemics, or public health emergencies
  • Government actions, laws, or regulations
  • Strikes, labor disputes, or transportation disruptions
  • Failure of third-party services or suppliers
  • Internet or telecommunications failures
  • Power outages or equipment failures

If a force majeure event occurs, we will make reasonable efforts to minimize the impact and resume performance as soon as possible.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

  • That provision will be modified to the minimum extent necessary to make it valid and enforceable
  • If modification is not possible, that provision will be severed from these Terms
  • The remaining provisions will continue in full force and effect

16. Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by us.

No waiver of any provision of these Terms will constitute a waiver of any other provision or any subsequent waiver of the same provision.

17. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate our rights and obligations under these Terms without your consent, including in connection with a merger, acquisition, sale of assets, or by operation of law.

18. Entire Agreement

These Terms, together with our:

constitute the entire agreement between you and FOCUS DIGITAL LLC (Gionetto) regarding your use of our services and supersede all prior agreements, understandings, and communications.

19. Contact Information

If you have any questions, concerns, or complaints about these Terms or our services, please contact us:

Email: support@gionetto.com
Business Hours: Monday–Friday, 09:00–18:00 GMT
Response Time: Within 2–3 business hours during business hours
Mailing Address:
FOCUS DIGITAL LLC (Gionetto)
1209 Mountain Road Pl NE, Suite R
Albuquerque, NM 87110
United States

Company Information:
EIN (Tax ID): 98-1875872
LLC Registration Number: 0008041412
State of Formation: New Mexico, United States

20. Acknowledgment

By using our website and services, you acknowledge that:

  • ✅ You have read and understood these Terms of Service
  • ✅ You agree to be bound by these Terms
  • ✅ You are legally capable of entering into this agreement
  • ✅ You will comply with all applicable laws and regulations
  • ✅ Your use of our services is at your own risk

Thank you for choosing Gionetto. We appreciate your business and look forward to serving you.

© 2025 FOCUS DIGITAL LLC - Gionetto. All Rights Reserved.