Refund Policy

Refund Policy – Gionetto

This policy applies specifically to orders delivered in the United States and the United Kingdom.

1. Return Inspection & Approval

Once we receive your return, it will go through a quality inspection (usually within 2–5 business days).
You will be notified via email once your return has been approved.

Refunds are only issued for items returned in accordance with our Return Policy. Items sent back without prior authorization may not be accepted.

2. Refund Processing Time

Refunds are always issued to the original payment method used during checkout.

Processing typically takes up to 14 days from the date the returned item is received and approved.
Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

You will receive an automatic confirmation email once the refund has been successfully processed on our end.

3. Eligible Payment Methods for Refunds

We issue refunds for purchases made via:

  • American Express

  • Diners Club

  • Discover

  • Mastercard

  • Visa

  • PayPal

  • Google Pay

  • Apple Pay

  • Amazon Pay

  • Shop Pay

4. Important Notes About Refunds

  • Original shipping costs (if any) are refundable.

  • Refunds will only be issued to the same payment method originally used at checkout.

  • Partial refunds may be granted if the item is not returned in its original condition, is damaged, or has missing parts not due to our error.

  • If you used a discount code or promotional offer, the refunded amount will reflect the final price paid after discounts.

5. Lost or Delayed Returns

Keep your return tracking number or drop-off receipt until your refund has been fully processed.

If the carrier delays or misroutes your parcel, our support team will liaise directly with them to resolve the issue.
Please note: Gionetto is not responsible for lost or delayed returns caused by incorrect addresses provided by the customer.

6. Customer Service Commitment

Our customer service team is available Monday to Friday, 9:00 a.m. – 6:00 p.m.  and will respond within 24 business hours.

Information about the company

Email: support@gionetto.com
Phone: +1 (505) 903-7350
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
Customer service: Monday to Friday, 9:00 a.m. to 6:00 p.m.
Response time: Customer service will respond within 24 hours on business days

For any refund-related inquiries, please email us at support@gionetto.com
All communication regarding refunds must be done through this official email channel.