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We stand behind every Ginetto piece completely. If you're not absolutely satisfied—for any reason—we'll refund your purchase in full. No arguments, no hassle, no fine print. That's our confidence in our craftsmanship.
How It Works:
Your satisfaction is not a policy—it's our promise.
Return Window: 14 days from delivery
Condition: Unworn, unwashed, with original tags
Process: Contact support@gionetto.com → Receive return label → Ship back → Refund or exchange approved
Exchanges: Want a different size or color? No problem.
Why We Make Returns Easy:
Quality speaks for itself. We're confident you'll love your Ginetto piece. If you don't, we'll make it right—quickly and fairly.
Contact: support@gionetto.com | Phone: +55 21 98570-5446
For Jackets:
For Sweaters:
For Shirts:
For Shoes & Loafers:
General Tips:
Need Help? Email care@gionetto.com for specific questions about your item.
Primary: support@gionetto.com
Response Time: Within 24 business hours
📞 PHONE
Main Line: +55 21 98570-5446
Hours:
Monday - Friday: 9:00 AM - 6:00 PM (GMT)
Saturday: 10:00 AM - 2:00 PM (GMT)
🏢 MAILING ADDRESS
Ginetto — Focus Digital LLC
1209 Mountain Road Pl NE, Suite R
Albuquerque, NM 87110
United States
The Alessandro Turtleneck Sweater is a classic piece designed for men who value elegance and versatility. With its high-neck silhouette and premium finish, it adds a touch of sophistication to any wardrobe.
Crafted from high-quality knit fabric, this turtleneck sweater ensures warmth, breathability, and softness. Its refined construction offers durability and comfort, making it ideal for both casual and semi-formal settings. Built to last while keeping style in focus.
The Alessandro sweater adapts seamlessly to different outfits. Pair it with a blazer for polished elegance or with jeans for relaxed refinement. A timeless Gionetto essential that reflects modern sophistication with a classic touch.
Ginetto specializes in curated premium British menswear designed for discerning gentlemen. Every piece in our collection is selected based on three core principles: heritage craftsmanship, investment quality, and timeless design. Unlike fast-fashion retailers, we focus on pieces that transcend trends—items you'll wear and love for years. Our UK-based curation ensures authentic British styling with contemporary sophistication.
Absolutely. Every item sold through Ginetto is 100% authentic and sourced from verified suppliers. We maintain strict quality control protocols to ensure that each piece meets our heritage standards. If you ever have concerns about authenticity, please contact us immediately atsupport@gionetto.comwith photos and order details. We offer a full refund or replacement if authenticity is ever compromised.
Our pricing reflects genuine value—not markup. Premium positioning means: superior materials (100% wool, genuine leather, quality cotton), meticulous craftsmanship, limited production runs, and pieces designed to age beautifully over years. A Ginetto jacket purchased today becomes a wardrobe essential for the next decade. That's true premium. We invest in quality over quantity, ensuring every piece justifies its investment through durability and timeless appeal.
Processing Time: 1-4 business days (we prepare and quality-check every order)
Delivery Time:
You'll receive a tracking number via email and SMS once your order ships. Track your package in real-time to know exactly when it arrives.
Yes! Free shipping applies to all orders over $80 (or equivalent in your currency). This includes UK, EU, and select international destinations. For orders under $80, standard shipping rates apply at checkout. We keep our shipping costs transparent—no hidden fees.
Yes, every order includes a tracking number. Here's what happens:
If you don't receive a tracking number within 5 business days, contact us at support@gionetto.com.
